Address verification is an additional regulatory step required by anti-money laundering (AML) laws. It serves as a secondary check to confirm your identity and residency.
This process allows us to:
Confirm that you are a resident of one of our permitted jurisdictions.
Prevent fraud or misuse of the platform.
Set appropriate deposit limits based on your investor status.
What document do you need to provide for address verification?
You can provide three types of documents:
You can provide three types of documents:
1. Utility bill (electricity, water, gas, internet, etc.)
2. A bank account statement
3. Government letter
Your document must meet all of the following criteria:
It must be issued within the last 3 months.
It must clearly show your full name and current residential address.
We prefer a full-page PDF or a clear photo JPG. Please avoid screenshots if possible.
The document must be undamaged, unedited, and complete. If it is unclear or incomplete, we will not be able to accept it.
Common rejection reasons — and how to fix them
Rejection reason | How to fix it |
Document is older than 3 months | Submit a more recent document of the same type. |
Name on document does not match account name | Use a document in your registered legal name, or contact support if your name recently changed. |
Address is partially obscured or edges are cropped | Re-photograph the full document with all four edges visible. |
Image is blurry or low quality | Take a new photo in good lighting, laying the document flat on a plain surface. |
Document type is not accepted (e.g. mobile phone bill) | Submit one of the accepted document types listed above. |
Address is a PO box | Provide a document showing your physical residential address. |
What to do if your document is rejected
Check the rejection reason provided by support or shown in your account.
Prepare a new document that addresses that reason, using the table above as a guide.
If the verification step is locked and you cannot resubmit, contact support — the team can unlock the step so you can upload a new document.
Once your new document is reviewed and accepted, your verification status will update automatically.
If you are unsure which document to use or why your submission was rejected, contact support and describe your situation — the team will advise on the best document to submit.
Important: Without a verified address, your account may be limited to an annual deposit cap of €1,000, in line with AML risk controls.