The first step to check your account verification status is the Verification page in your Debitum account. This page shows the progress of your identity (ID), KYC, and SAQ questionnaires, which must all be approved to complete verification.
Reasons your account might not be verified yet:
Incomplete or missing documents: Ensure you have uploaded all required documents. For ID verification, use a valid passport or national ID that is not expired, has a clear MRZ code, and matches the name on your Debitum profile. Selfies must be live and clear, not photos of other photos or social media images. For company accounts, corporate documents, and proof of ownership must be submitted.
Document quality issues: Blurry, cropped, scanned, or partially covered images may cause verification failure. Always use clear photos or full-page PDFs in JPG, PNG, or PDF format.
Pending compliance review: Once documents are submitted, the compliance team reviews them. This process can take some time, depending on document completeness and verification workload.
KYC or SAQ issues: If any KYC or SAQ answers are missing or inconsistent, the verification may be delayed.
Unseen messages from compliance: The team may request additional information. Check your email (including spam folder) for messages from [email protected] and respond promptly.
What you can do:
Review your Verification page for missing or rejected items.
Ensure all documents are clear, complete, and properly uploaded.
Check your email for messages from compliance and follow any instructions provided.
If all requirements are met and your account is still not verified, contact [email protected] for assistance.
Following these steps ensures your verification process moves smoothly and helps you start investing as soon as possible.