You can check the status of your account verification at any time by logging in to your Debitum account and opening the Verification page. This page shows the progress of each required step and indicates whether your account is fully verified or if any action is still needed.
To complete the verification process, investors must successfully pass three main steps:
Identity verification (ID check)
KYC questionnaire
SAQ questionnaire
If any of these steps are incomplete or rejected, your account will remain unverified until the required information is provided or corrected.
In most cases, verification is completed quickly. However, sometimes the review may take longer. This can happen if additional checks are required by our compliance team, if documents are unclear or incomplete, or if there is a high volume of verification requests being processed.
Please note that company (legal entity) accounts currently require a longer review time because the verification process involves additional regulatory checks and corporate document analysis.
If your verification has been pending for some time, please also check the email inbox associated with your Debitum account. Our compliance team may contact you from [email protected] if additional documents or clarification are needed. Make sure to check your spam or junk folder as well, in case the message was filtered there.
If you do not see any pending actions on the Verification page and have not received an email from the compliance team, your application is likely still under review. In that case, please allow some additional time for the verification process to be completed.