If your deposit was rejected, please follow the steps below.
Step 1: Check the type of transfer
If you used a manual bank transfer, first check whether the payment was sent as an instant payment.
Some banks automatically process transfers as Instant SEPA payments, which may be rejected by the receiving bank, or you choose to do so yourself.
If this is the case, we recommend sending the transfer again as a Standard SEPA international payment instead of Instant SEPA. In most cases, this resolves the issue.
Step 2: Verify payment details
Before resending the transfer, make sure that:
The IBAN is entered correctly.
The payment reference is copied exactly as shown in your Debitum account deposit page.
The transfer is made from a bank account in your own name.
Incorrect or missing reference details can result in rejection.
Step 3: Contact support if the issue continues
If the payment is still rejected after sending it as a Standard SEPA transfer, please contact our support team.
Include:
A confirmation or rejection notice from your bank.
Send this information to [email protected] so we can investigate the issue further.