If your deposit was charged from your bank account but is not visible in your Debitum balance, please contact our support team and send a proof of payment from your bank.
This document should clearly show:
Date of payment
Amount
IBAN used
Payment reference
Send it to: [email protected]
This situation can happen for several reasons.
1. Incorrect payment reference
You may have used an old payment template and only changed the amount. In such cases, the previous payment reference remains in the transfer.
Each deposit requires a unique payment reference generated in your internet banking.
2. Wrongly done payment
You did not make the transfer from your Debitum account deposit page - internet banking, but copied Seb's bank account number directly into your bank and made it a manual transfer.
Here is an article on how to make an internet banking payment: https://intercom.help/debitum-investments-help/en/articles/13002389-how-to-make-a-deposit