Skip to main content

Advice and answers from the Debitum Investments Team

Search results for:verification

Why do we require address verification?
Address verification is an additional regulatory step required by anti-money laundering (AML) laws… What document do you need to provide for address verification?
ID verification failed: step-by-step fix
If your identity verification failed, follow this decision-based guide to identify the issue and fix… Important: Always complete verification using a smartphone camera… or motion Place the document on a flat surface Take a live selfie during the verification
What is my KYC status?
You can check the status of your account verification at any time by logging in to your Debitum account… and opening the Verification page… In that case, please allow some additional time for the verification process to be completed
Why is my account not verified yet?
The first step to check your account verification status is the Verification page in your Debitum account… For ID verification, use a valid passport or national ID that is not expired, has a clear MRZ code, and… What you can do: Review your Verification page for missing or rejected items
How do I change my address?
Step-by-step: How to update your address Log in to your Debitum account Go to the Verification… section Open the Address verification step Upload a new proof of address document… Address verification is usually completed within 1–3 business days
Accepted identity documents: a comprehensive guide
This is required to enable faster technical verification; if these conditions are not met, verification… This guide is designed to help you understand the strict regulatory requirements for identity verification… Automation: Our verification partner (Ondato) uses AI to read the MRZ
How do you open a company account?
We will send a verification link to this address… The verification process for company accounts may take longer than for individual accounts due to the… By understanding the verification process and promptly responding to any compliance team requests, you
Can't log in? Fix login and 2FA issues
Note: Login is not possible without this verification… App Verification: Ensure you are using the correct app linked to Debitum (e.g., Google Authenticator
Two-factor authentication (2FA)
Two-factor authentication (2FA), sometimes called two-step verification, is a security process where
How to increase your deposit limit
Upload documents Go to the Source of Funds (SOF) Verification page in your account